Privacy Policy

Protecting your personal information is important to us. This Privacy Policy (“Policy”) will help you understand how Slate Solutions, LLC (“Slate,” “us”, “we”, “our”) collects, uses, discloses and protects the data you provide to us when you visit and use our website (www.slatesolutions.com) and related online or offline services we provide (collectively, the “Services”). This Policy also describes your choices about the collection and use of your information.

Please read this Policy carefully before you start to use our Services. By using the Services, you agree to be bound and abide by our posted Terms of Use (the “Terms”) and this Policy. If you do not agree to the Terms and this Policy, or if you violate them in any way, your right to access or use the Services is terminated. PLEASE SEE SECTIONS 11-13 IN OUR TERMS REGARDING YOUR LEGAL RIGHTS IN ANY DISPUTE INVOLVING OUR SERVICES, INCLUDING MANDATORY ARBITRATION AND A WAIVER OF RIGHTS TO A JURY TRIAL OR CLASS ACTION.

1. How We Collect Information

We may collect information you by various means, including:

• Directly from you, both online (e.g., website, email) and offline (e.g. phone);
• From other third party sources and social media platforms that you may use to engage with us;
• Through your use of our Services; and
• By combining information from different sources, including online and offline data.

2. Types of Information We Collect

In order to provide you with our Services, we may collect the following categories of information:

• Contact information, such as a name, company, address, email address, phone number, and other account profile information where available (such as for Dealers);
• Transactional information, including payment information and transaction history for products you may order (such as for Dealers);
• Survey information, in response to questions we may send you in connection with the Services, including for feedback and research purposes;
• Communications between you and us, such as via email, mail, phone, or other channels;
• Offline activity you directly engage with us, if any; and
• Online User Activity described in the next section.

If you provide us with information regarding another individual, you represent that you have that person’s consent to give us his or her information and to permit us to use the information in accordance with this Policy.

3. Cookies and Information Collected by Other Automated Means

Cookies are a commonly-used web technology that allow websites to store and retrieve certain information on a user’s system, and track users’ online activities. We, together with vendors we use, may collect information about your use of our Services by such automated means, including but not limited to cookies, pixels, SDKs and other similar technologies.

Cookies and similar technologies can help us automatically identify you when you return to our Services. Cookies help us review website traffic patterns, improve the Services, and determine which Services are popular. We can also use such information to deliver customized content and advertising to users of the Services whose behavior indicates that they are interested in a particular subject area.

When you use the Services, the information we may collect by automated means includes, for example:

• Usage Details about your interaction with our Services (such as the date, time, and length of visits, and specific pages or content accessed during the visits, search terms, frequency of the visits, referring website addresses);
• Device Information including the IP address and other details of a device that you use to connect with our Services (such as device type and unique device identifier, operating system, browser type, mobile network information, and the device’s telephone number); and
• Location information where you choose to provide the Services with access to information about your device’s location.

We may also ask advertisers or other partners to serve ads or services to you, which may use cookies or similar technologies placed by us or the third party. If a user does not want information collected through the use of cookies, most browsers allow the visitor to reject cookies, but if you choose to decline cookies, you may not be able to fully experience the interactive features our Services provide. We may share non-personal information obtained via cookies with our advertisers and affiliates. Because there is not yet a consensus on how companies should respond to web browser-based do-not-track (“DNT”) mechanisms, we do not respond to web browser-based DNT signals at this time.

4. How We Use Information We Collect

We may use the information we obtain about you for purposes allowed by applicable laws, including:

• Provide our Services to you, including to maintain your Account, manage any interactions or transactions, provide important notices, respond to inquiries, questions and comments and provide customer support;
• Monitor the performance of our Services including metrics such as total number of visitors, traffic, and demographic patterns;
• Tailor the content we display to you in our Services and communications, including with respect to products that may be of interest to you;
• Operate, evaluate and improve our Services and other products and services we offer (including to develop new services), and diagnose or fix technology problems;
• Analyze and enhance our communications and strategies;
• Inform you about changes to this Privacy Policy and our Terms and other policies; and
• Comply with and enforce as needed applicable legal requirements, industry standards, our policies and our contractual rights, as needed for security purposes, and to investigate possible fraud or safety issues.

We may also use or share information in an anonymized or aggregate manner for many purposes such as research, analysis, modeling, marketing, and improvement of our Services.

5. How We Share Your Information

We will not disclose your personal information without consent, except in the following circumstances:

• As discussed above, certain Online User Activity may be shared through third party targeted advertising cookies or other tools, but subject to opt-out functionality.
• We may share your information with service providers that we believe need the information to perform a technology, business, or other professional function for us (examples include IT services, maintenance and hosting of our Services, payment processors, shipping and returns partners, marketing partners, and other service providers). We only provide such vendors with information so they can perform their required functions on our behalf.
• We also may disclose information about you (i) if we are required to do so by law or legal process, (ii) when we believe disclosure is necessary to prevent harm or financial loss, (iii) in connection with an investigation of suspected or actual fraudulent or illegal activity; or (iv) under exigent circumstances to protect the personal safety of our staff, users or the public.
• We reserve the right to transfer the information we maintain in the event we sell or transfer all or a portion of our business or assets. If we engage in such a sale or transfer, we will make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Privacy Policy.

Where appropriate, we will limit sharing of your information in accordance with the choices you have provided to us and consistent with applicable law.

6. Your Privacy Choices

We offer you certain choices about what information we collect from you, how we use and disclose the information, and how we communicate with you.

• Marketing Emails: From time to time, we may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. You may choose not to receive marketing emails from us by clicking on the unsubscribe link in the marketing emails you receive from us. Even if you opt out of receiving such communications, we will continue sending you non-marketing email communications, such as administrative or transaction alerts, or information about changes to our Terms.
• Cookies: Web browsers may offer users the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our Services may not function correctly.
• Device settings: Your device may enable you to disable certain permissions or functionality in our Apps (e.g., location); however, when necessary permissions or functionality are disabled, some features or functionality of our website may not function correctly. You can also disable pop-up notifications in device settings.

Certain privacy laws may provide additional rights with respect to the collection and use of personal information collected by businesses, including requests to: (i) disclose personal information maintained about the individual; (ii) correct or delete personal information maintained about the individual (subject to certain exceptions); or (iii) not sell personal information about the individual to a third party (excluding qualified service providers). It can be unlawful to discriminate against an individual for exercising such rights. You can submit such requests to us via the contact information provided below and we will endeavor to fulfill any obligations that are legally-required, otherwise we will endeavor to accommodate such requests subject to our reasonable discretion.

7. Links to Other Websites and Third Party Content; Online Advertising

Our Services may contain links to other websites or online services, including social media. Please be aware that we are not responsible for the content or privacy practices of such other websites or online services, and we encourage you to be aware when you leave our Services and to read the privacy statements of any other website or online service that collects personal information.

You may see us promoted by other businesses on various websites, web pages, social media and other platforms. Please note that we do not always have complete information about where our brand may be displayed, promoted or advertised, and if you believe that we are featured in any manner that is inappropriate or offensive, please contact us.

8. How We Protect Information

We endeavor to maintain reasonable administrative, technical and physical safeguards designed to protect the personal information we maintain against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, we cannot ensure the security of any information you transmit to us, or guarantee that this information will not be accessed, disclosed, altered, or destroyed. We will make any legally required disclosures in the event of any compromise of personal information. To the extent the law allows us to provide such notification via e-mail or conspicuous posting on the Services, you agree to accept notice in that form.

9. Children

We do not knowingly collect personal information from children on our Services. If you believe that a child provided personal information to us through the Services, please notify us. If we learn that we have received personal information from a child without parental consent, we will endeavor to promptly delete that information.

10. Updates to Our Privacy Policy

We may revise or update this Privacy Policy at any time by posting the updated version on our Services. We may also notify you via email about changes to our Privacy Policy. We will indicate on our Privacy Policy when it was most recently updated. Your continued use of our Services after such updates will constitute an acknowledgment of the change and agreement to abide and be bound by the updated Privacy Policy.

11. Contacting Us

If you have any questions, concerns or comments about this Privacy Policy, our privacy practices, or if you would like us to update information or preferences you provided to us, please contact us as follows: Slate Solutions 7060 W. State Road 84, Ste. 12 Davie, FL 33317; info@slatesolutions.com; 754.200.6752.

This Privacy Policy was last updated June 6, 2024.